FAQ

The real questions.

In the order people actually ask them.

Pricing and plans

Sites go live within 3 weeks. Review requests and your Google profile are running within 2 weeks. Custom work gets its timeline with the quote.

No. Plans are month to month from day one. First month is paid before work starts.

A domain is included in every monthly plan: up to $25/year, registered in your name and paid by Kai Labs. Want a pricier domain? You pay the difference, agreed first. Already own one? We connect it, and if you let us manage it (it stays in your name), renewals up to $25/year are covered. If you cancel, we help you move it, and renewals are yours after that.

Business email setup is included free. The email service itself is paid by you to your provider (Google Workspace runs about $7 to $8.40 per user per month, or use a free option). It is never billed through Kai Labs.

Calls and texting are included under fair use: up to 1,000 texts and 500 call minutes a month, with AI call minutes counted in those 500. Usage above that is billed at cost. Also covered on every monthly plan: a toll-free number if you don't have an EIN, carrier fees and re-vetting, moving your phone number in or out, stock photos, and restarting after you cancel (no fee; the first month is paid before work restarts). Paid by you directly to the provider, never through Kai Labs: ad spend, your business email service, and subscriptions to third-party tools (we connect them within the included 1 hour a month). Logo design is not included; we quote it as a Tune-Up, from $249.

No. Ad spend is paid by you directly to the ad platform, and running ads is a separate service. Your plan covers the systems that respond to and follow up on every lead, wherever it comes from.

Every lead, job, photo, and follow-up in one place on your phone. If your system right now is a notebook and memory, this replaces both.

Your reviews are yours; they live on your Google profile. Custom-built site files get handed over. The systems we run for you shut off. No hostages here.

No. Sites are custom coded on our own system, built for speed and local search. No page builders.

That is what The Shop is for. Book a call and describe the problem.

Everything else

The Foundation is $299 a month, The Engine is $597 a month, and The Machine is $1,997 a month. Month to month, cancel anytime. First month is paid before work starts. A domain is included, up to $25 a year. Custom work in The Shop is quoted before anything starts. Every price is on the pricing page.

Service businesses run on leads, operations, and people. The mechanics are the same across trades, auto, professional services, and real estate.

Most clients aren't. You describe the problem, we handle the build and the plain-language explanation.

Every build ships with documentation and a handover walkthrough. On a plan, the system keeps running and we keep refining it. On custom work, it is yours once it is handed over.

Eight years inside service businesses before writing software. You talk to the person who builds it, not an account manager.

Still have a question?

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